The situation
A national distributor operating twelve distribution centers across three regions was facing margin pressure from rising labor costs, carrier rate increases, and customer SLA penalties for missed fill rates. The data required to address all three was present — the WMS, TMS, and ERP each produced rich operational records continuously. Those systems had been deployed independently, however, with different product and customer schemas and no shared governance layer. Operational decisions were made against reports from individual systems, not a connected view.
Supplier partners had also begun requesting distribution performance data — sell-through by SKU, inventory turns, OTIF by lane. The data existed. The governance infrastructure to deliver it externally and defensibly did not.
The solution
The Knowledge Fabric™ connected the WMS, TMS, and ERP. Entity resolution reconciled product and customer master data across all three systems. Every operational signal — inventory position, shipment status, fill rate, carrier performance — carries a PolyPhaze Trust Score™ and full lineage.
The Optimize capability deployed seven domain agents: working capital from inventory positioning improvements, workforce productivity by DC and shift, transportation cost by lane and carrier, and customer fill rate with specific recovery recommendations for at-risk accounts.
Data Commerce mapped distribution performance data to eight CPG supplier archetypes. Compliance treatment was applied before any data was delivered externally. Governed data products launched with a PolyPhaze Trust Score™ in every API response header. Freshness monitoring holds delivery automatically if data staleness exceeds the contracted SLA.